Refund policy

Return & Refund Policy

Thank you for shopping with [Fortune and co ]

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund.

Items must be returned in original condition and packaging.

Custom or personalized items cannot be returned, unless they arrive damaged or defective.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 7–10 business days.

Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.

Exchanges

If you need to exchange an item for the same product, please contact us.

Exchanges are subject to product availability.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Include a photo of the damage/defect for faster processing.

We will offer a replacement or full refund, including shipping costs.

How to Return an Item.

Contact us with your order number and reason for return.

We will provide instructions and the return address.

Ship your item back securely. We recommend tracking your return shipment to avoid loss.

Thank you for shopping with us! Your satisfaction is our top priority.